Frequently Asked Questions about RestroGreen
Sales & Billing
How to check the total amount of any dish sold monthly or may be in a day?

You can check the Daily or Monthly selling data of any dish from the Performance Report under Sales & Billing module.

Can I provide access to only one module to my employees?

Yes, you can provide access to any number of modules to your employees. For example, if you want the waiter of your restaurant could access only the Sales & Billing App, tick the checkbox for the role “Sales & Billing App” from “User & Role”.

If I’m out of station, is there any way to get the selling summary of my restaurant at the end of the day?

Yes, you can get the Sells Report on a Daily/Weekly/Monthly basis. Simply, set your preferences to get the email notification.

How to set the priority to Dish?

A lower number represents a higher priority, which means zero (0) would be the highest priority. Set your preferred priority to dishes and save the priority in the portal, it will be showing in your Sells & Billing App according to your preference.

I have my menu created in an excel sheet. How can I update that in the software?

You can simply upload that excel file to the software using the specific format or download the file and insert your menu in that file. The software will automatically generate the information.

How can I set a discount offer to the software?

You can create Discount and Free Dish offers from “Promotions”. You need to create an offer and keep the status active.

Is it possible to include the VAT with different items?

Yes, you can keep the VAT inclusive or exclusive as you prefer. If you want, you can set the VAT manually for different categories, which will be added with the total price.

I am accepting BKash payments, which charges extra for each payment. I want my customers to pay the charge. How to set it in the software?

You can create Payment modes from Preferences. While creating a payment mode, you can define if the extra charges for that payment mode will be paid by the Restaurant or by the customers.

I have quite a big restaurant. Do you have any service which will help me to track my order automatically?

You can track your restaurant orders by using Auto Generated Token numbers. You can generate the tokens manually if you wish to.

Can I provide a discount if there is no ongoing offer?

Yes, you can give instant discounts at any time to your customers even if there are ongoing offers too. Set your preference for discount by ticking the checkbox of “Discount enabled on App” in the website and you’ll be able to give a discount on App.

Do you have your business portal linked to the app?

Yes, absolutely. You can set your menu, create promotional offers, set your preferences and so on in the portal and place your orders through the app according to your preferences to the portal.

I have created a category and dish from the merchant portal but it’s not showing in the app. What should I do?

The reason for not showing any category or dish in the Sales & Billing App is that you did not activate that particular category or dish from the merchant portal.

How can I print the restaurant receipt?

From the App’s settings option, connect a printer to print receipt to the cash and to the kitchen too. After placing an order through the App, you can send a copy of the receipt to the kitchen as well as to the cash.

I have my stocking-items’ details in an excel sheet. Do I need to update it manually to the portal?

It’s really easy to add Stock Items if you have it in an Excel File. You can simply upload that excel file to the software using the specific format or download the file and insert your Stock-in details in that file. The software will automatically generate the information.

How do I know which items need to be restocked soon?

During stocking in a new item, you can define the re-order quantity. From Inventory Dashboard you can check out the items below re-order quantity and decide which items you need to be restocked soon.

I am in short of few items for some dishes from the menu. How can I restock only those items in particular?

You can Import the items you need in particular, from menu to restock it.

What if my good turns up damaged or missing?

You can easily keep track of the items missing or damaged from reconciliation history. Manually give the entry to the portal to create a new reconciliation and if you have returned any items, you can keep track of the refund too.

How can I know the amount of items consumed in a week?

You can check the total consumption of your items from consumption history. You can check the history for any time frame from the past.

Can I update any consumption for any specific item manually?

Yes, you can create a new consumption manually by providing all the details to the portal.

How could I know about the total amount of money refunded in this month after I’ve returned some damaged items?

If you check the Reconciliation history, you will find if there is any money refunded after returning the damaged items to the supplier.

Is there any way to get updated about the stock items and consumed items on a particular week or month?

Yes, you can set the email notification on to get the consumption reports on a daily/weekly/monthly basis and daily stock reports.